MCS Tips and Tricks

Can’t print from Quicken

Posted in XP, Quicken by cathie on the April 29th, 2007
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I got an email from Margaret saying she could print for other applications, but not Quicken. I think this link may help: https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?

 

This link doesn’t take you directly to their answer, so here is what the say:

There are a few things to look at when nothing will print in Quicken. The possible procedures to resolve this issue are listed from the simplest to more complex solutions. If you have not already done so, verify your printer will print from other programs. If you are not able to print from other programs, contact your printer or computer manufacturer for assistance.

If you have a Canon MultiPASS printer installed on your system, skip to the section for Canon MultiPASS printers.

If you are using a network printer, connect the printer locally before following any of these procedures. Connecting the printer locally eliminates any network issues that may be present

Verify printer settings.

. Install the Quicken printing components.

. Use a printer emulation.

. Reinstall Quicken and all printer drivers.

.

Verifying printer settings

In Quicken, select File > Printer Setup > For checks, reports or Invoices.
Note: If the printer setup window does not open, information to resolve this is available on our support site .

Verify the correct printer is selected.

Make changes as needed and click OK.

Attempt to print. If you cannot print, proceed to the next step.

From the Microsoft® Windows® Taskbar, click Start and select Settings > Printers and Faxes.

Right-click the printer selected in Quicken’s Printer Setup dialog and select Properties.

In the Properties window for your printer, look for a setting to print directly to printer or spool documents. The exact location of this setting varies by printer model and manufacturer.

Select the option that is not currently selected. For example, if your printer is currently set to spool documents, select Print directly to printer.

Click OK or Save to save your changes.

Attempt to print.

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Installing the Quicken printing components

The simplest way to install the Quicken printing components is to reinstall Quicken. Information about reinstalling Quicken is available on the support site.

If you are comfortable using Microsoft Windows Explorer, the following steps show you how to install the necessary printing components without reinstalling Quicken.

Log in to your computer as Administrator. If you are unable to log in to your computer as an Administrator, contact your system administrator for assistance.

In Microsoft Windows Explorer, locate the Quicken program folder on your computer, and then open the PDFdrv folder. By default, the Quicken folder is installed in C:\Program Files\Quicken\.

Double-click the install.exe file.

In the Amyuni Document Converter window, verify whether the printer was installed.

If the printer was installed, continue with step 10.

If the printer was not installed and you receive error code 126 or 1797, continue with step 5.

In Windows Explorer, locate the C:\Windows\System32\wbem folder. If this folder is empty, download the framedyn.dll file to this folder.

Select the framedyn.dll file.

Select Edit > Copy.

Open the C:\Windows\System32 folder.

Select Edit > Paste to copy the framedyn.dll file in to the System32 folder.

In Windows Explorer, locate the C:\Program Files\Quicken\PDFdrv folder.

Double-click the restorePDFdrv.bat file.

Open Quicken and try to print.

If you still cannot print, continue with the following procedure.

Back to top

Using a printer emulation

In many cases, printer emulation is the best solution to printing problems. Printer emulation is installing a different printer driver than the one designed for your printer. For example, if you are using an HP Deskjet 5650 and are having problems printing, you could install the HP Deskjet driver and see if you can print. The HP Deskjet driver is used to emulate the HP Deskjet 5650 driver. Selecting the best driver to emulate with is as much art as science. Trial and error is usually required when emulating your printer. The following procedure shows you how to emulate a printer and some general guidelines for selecting an emulation.

It is important to remember that emulating will not change how your printer works with other programs. It will only affect printing within Quicken.

From the Microsoft Windows Taskbar, choose Start > Settings > Printers and Faxes.

Select Add a Printer.

Follow the on-screen prompts to add a new printer. Each of the following items applies to screens you will see when you Add a Printer.

Select local printer and uncheck the Plug and Play check box.

Accept the default port to use. Do not change the port that is selected.

Select your manufacturer and driver you want to install. Review the guidelines to help you choose the emulation to use.

Name the printer Quicken Printer.

Do not set the emulation as the default printer.

Complete the Add a Printer dialog and print a test page. If the test page does not print, repeat steps 1 through 3 and select a different driver until the test page prints correctly.

In Quicken, select File > Printer Setup > For checks, reports or Invoices.

Select the printer emulation installed in step 3 and click OK.

Attempt to print.

Emulation tips

There are some emulations that work well regardless of the manufacturer, type or series of the printer. When emulating your printer, Intuit recommends trying the HP Deskjet 600 or HP Laserjet Series II drivers. These drivers work for a wide array of printers. If neither of these emulations solves the issue, review the guidelines in the next section to help you choose the emulation to use.

Guidelines to help you choose the emulation to use

In order to select the most likely emulation to use, an understanding of how printer drivers are named is helpful. Printer drivers typically have 3 components to their name; the manufacturer, the printer type and the printer series. You can use these components to identify which drivers are likely to work as an emulation and which ones aren’t.

Manufacturer

This is the company that makes your printer such as Hewlett-Packard, Epson, Brother, Lexmark, Canon etc. You should use an emulation from the same manufacturer. If you have an HP printer, use an HP emulation. Installing a Canon emulation for an Epson printer is not likely to work.

Printer type

The printer type identifies the type of printer you have such as an ink jet, laser jet, dot matrix or multi-function printer. You should use an emulation for the same type of printer you have. For example, if you have an ink jet printer, use an ink jet emulation. Installing a dot matrix emulation for a laser jet printer is not likely to work. Each manufacturer uses different terminology to identify the printer type. If you can’t tell the type of printer from the driver name, use one that has a similar naming convention as your current printer. For example, if you have a Canon Bubblejet printer, use a Canon Bubblejet emulation.

Printer series

The series is the model number of your printer. For example, if you have an HP Deskjet 5650, that printer belongs to the 5600 series of printers. When selecting an emulation you should always select an emulation that has a lower series number or no series number associated with it. If you have an HP Deskjet 5650 you should select an emulation from the Deskjet 5500 series or lower or just the regular HP Deskjet with no series number.

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